Privacy Policy

Overview

At Lexi Interpretation Inc, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address
• Professional Information: Language skills, certifications, work experience, and availability
• Service Information: Details about interpretation requests and services provided
• Communication Records: Records of our interactions for quality assurance and service improvement

How We Use Your Information

We use your personal information for the following purposes:

• Providing interpretation services and managing assignments
• Communicating about appointments, schedules, and service updates
• Processing applications and managing interpreter relationships
• Billing and payment processing
• Compliance with legal and regulatory requirements
• Improving our services and customer experience

What We Don't Do

• Share your mobile phone number with third parties for marketing purposes
• Share your email address with affiliates for promotional purposes
• Sell your personal information to third parties for marketing purposes
• Use your information for unsolicited marketing campaigns

Information Sharing

We may share your information only in the following limited circumstances:

• Service Delivery: With clients when necessary to provide interpretation services (name, language skills, professional qualifications)
• Legal Requirements: When required by law, court order, or government regulation
• Business Operations: With trusted service providers who assist us in operating our business (payment processors, background check services) under strict confidentiality agreements
• Safety and Security: To protect the safety, rights, or property of our company, employees, or clients

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data transmission and storage
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection practices

HIPAA Compliance

For medical interpretation services, we maintain strict HIPAA compliance to protect patient health information. Our interpreters are trained in confidentiality requirements and sign appropriate confidentiality agreements.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Opt out of non-essential communications
• Request deletion of your information (subject to legal and business requirements)
• Withdraw consent for data processing where applicable

SMS and Communication Preferences

If you opt in to receive SMS communications, we will use your phone number only for:

• Appointment reminders and scheduling notifications
• Urgent service-related updates
• Important company communications

You can opt out of SMS communications at any time by replying STOP to any message or contacting us directly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or direct communication.